Delivery / Pick up and Return
Shipping: recommended to avoid pick-up queues and parking issues.
Your regalia will arrive 1-3 weeks prior to your ceremony. Cut off for delivery by courier option, please see your institute and ceremony details below.
Pick up: 17 George Street, Newmarket (by Auckland Domain)
Please leave plenty of time for pick-ups due to potential queues and wait times. See your ceremony date for specific dates and times
Returns: please return within 2 business days of your ceremony normal trading hours Monday to Friday 9.00am – 4.00pm, please see below for your specific institute times. Closed public holidays.
17 George Street, Newmarket (by Auckland Domain)
AGI
Wednesday 19 November
Please book courier option by midnight Wednesday 12 November
OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times
- Monday 17 November 2025 – 9.00am-5.00pm
- Tuesday 18 November 2025 – 9.00am-5.00pm
- Wednesday 19 November 2025 – 9.00am-5.00pm
Return – within 2 business days of your ceremony
By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address
OR
In person at 17 George Street, Newmarket (next to Auckland Domain)
• Wednesday 19 November 2025 – 9.00am-5.00pm
• Thursday 20 November 2025 – 9.00am-5.00pm
• Friday 21 November 2025 – 9.00am-5.00pm
University of Auckland
Tuesday 9 December
Please book courier option by midnight Sunday 30 November
OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times
- Friday 5 December 9.00pm to 5.00pm
- Monday 8 December 9.00am to 6.00pm
- Tuesday 9 December 9.00am to 6.00pm
Return – within 2 business days of your ceremony
By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address
OR
In person at 17 George Street, Newmarket (next to Auckland Domain)
• Tuesday 9 December 2025 9.00am to 6.00pm
• Wednesday 10 December 2025 9.00am to 6.00pm
• Thursday 11 December 2025 9.00am to 6.00pm
NZ Chiropractic College
Wednesday 10 December
Please book courier option by midnight Sunday 30 November
OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times
- Friday 5 December 2025 – 9.00am-5.00pm
- Monday 8 December 2025 – 9.00am-6.00pm
- Tuesday 9 December 2025 – 9.00am-6.00pm
Return – within 2 business days of your ceremony
By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address
OR
In person at 17 George Street, Newmarket (next to Auckland Domain)
- Wednesday 10 December 2025 9.00am to 6.00pm
- Thursday 11 December 2025 9.00am to 6.00pm
- Friday 12 December 2025 9.00am to 6.00pm
NZIE
Thursday 11 December
Please book courier option by midnight Sunday 30 November
OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times
- Friday 5 December 2025 – 9.00am-5.00pm
- Monday 8 December 2025 – 9.00am-6.00pm
- Tuesday 9 December 2025 – 9.00am-6.00pm
- Wednesday 10 December 2025 – 9.00am-6.00pm
Return – within 2 business days of your ceremony
By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address
OR
In person at 17 George Street, Newmarket (next to Auckland Domain)
- Thursday 11 December 2025 – 9.00am-6.00pm
- Friday 12 December 2025 – 9.00am-6.00pm
- Monday 15 December 2025 – 9.00am – 6.00pm
AUT
Tuesday 16 December
Please book courier option by midnight Sunday 7 December
OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times
- Wednesday 10 December 2025 – 9.00am-6.00pm
- Thursday 11 December 2025 – 9.00am-6.00pm
- Tuesday 16 December 2025 – 9.00am-6.00pm
Return – within 2 business days of your ceremony
By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address
OR
In person at 17 George Street, Newmarket (next to Auckland Domain)
• Tuesday 16 December 2025 9.00am to 6.00pm
• Wednesday 17 December 2025 9.00am to 6.00pm
• Thursday 18 December 2025 9.00am to 6.00pm
AUT
Wednesday 17 December
Please book courier option by midnight Sunday 7 December
OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times
- Friday 12 December 2025 – 9.00am-6.00pm
- Monday 15 December 2025 – 9.00am-6.00pm
- Tuesday 16 December 2025 – 9.00am-6.00pm
- Wednesday 17 December – 9.00am-6.00pm
Return – within 2 business days of your ceremony
By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address
OR
In person at 17 George Street, Newmarket (next to Auckland Domain)
- Wednesday 17 December 2025 9.00am to 6.00pm
- Thursday 18 December 2025 9.00am to 6.00pm
- Friday 19 December 2025 9.00am to 6.00pm
Yes, if you missed your date or cannot come on your date, you are welcome to come on one of the other specified pick up days.
If you chose courier delivery, it will be sent within a week of your specified date.
If you chose click & collect, you are welcome to come within a week of your specified date.
We are open Monday to Friday 9am to 4pm (closed weekends & public holidays)
Address: 17 George Street, Newmarket
Bonds are usually processed within 10 working days of receiving your returned regalia.
If you have not received your bond refund within this time frame, please email your order number to info@graduationplace.co.nz and let us know.
Your order will be packed and couriered out on NZ Post courier at least one week prior to the specified ceremony date.
You will receive tracking information via text or email from NZ Post once it has been collected from our store by the courier.
Please email info@graduationplace.co.nz to ensure we have enough time to courier it to you.
Graduation & legal events: Collection dates and times can be found on your invoice and on our website. Please see upcoming ceremonies tab for upcoming Graduations.
Casual orders: you are welcome to collect anytime during our opening hours. The 5 day hire period will start from the day you pick up.
Yes! Anyone can pick up your order for you – just make sure to give them your order number and full name.
Please have your order/invoice number ready when you come to collect your order.
Yes! You are welcome to try on your regalia here and we are happy to help you with sizes and exchanges.
For graduation ceremonies: Your order is due back within 2 business days of your ceremony date.
(For May 2025 Ceremonies, please see upcoming ceremonies FAQ tab)
For legal admissions:
AUCKLAND – this will depend on the time of your ceremony, please check your invoice for details
OUT OF AUCKLAND – please courier it back within 2 business days of your ceremony date
Please ensure that your invoice (or order number and full name) is in your bag so that we can mark your order off as returned. Your order can be returned either in person or by courier.
IN PERSON: Your order can be dropped off to our store during our opening hours.
COURIER: If you have a prepaid return shipping label, drop your box off at a NZ Post shop or book a courier collection via the NZ Post website https://www.nzpost.co.nz/tools/bookapickup/address
You may also arrange for your own courier to deliver the regalia back to us.
Yes! Please make sure that your invoice (or order number and full name) is in the bag if someone is dropping off the regalia on your behalf.
As we have to prepare the regalia for the next ceremonies, if you return after the due date, we do unfortunately have to charge a late fee.
If the regalia is still not returned within a certain time, we will have to charge you full replacement value.