Delivery / Pick up and Return​

Shipping: recommended to avoid pick-up queues and parking issues. See your specific institute for your delivery cut off dates. 
Your regalia will arrive 1-3 weeks prior to your ceremony.   

Pick up location: 17 George Street, Newmarket (by Auckland Domain)

Please leave plenty of time for pick-ups due to potential queues and wait times. See your ceremony date below

Returns: see your ceremony date below for return times
Opening hours 9.00 am – 4.00 pm
17 George Street, Newmarket (by Auckland Domain)
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Whitecliffe
Tuesday 27th May 2025
Courier option has now closed

Pick Up – see below for dates and times for your ceremony.

• Friday 23 May – 9.00am-5.00pm
  Monday 26 May 2025 9.00am – 5.00pm
  Tuesday 27 May 2025 9.00am – 3.00pm
  

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Future Skills
Friday 30th May 2025
Courier option has now closed

Pick Up – see below for dates and times for your ceremony.

• Wednesday 28 May – 9.00am-5.00pm
• Thursday 29 May – 9.00am-5.00pm
• Friday 30 May – 9.00am-5.00pm

Return – In person within 2 business days of your ceremony 

If you chose courier delivery, it will be sent within a week of your specified date.
If you chose click & collect,  you are welcome to come within a week of your specified date.

We are open Monday to Friday 9am to 4pm (closed weekends & public holidays)
Address: 17 George Street, Newmarket

Bonds are usually processed within 10 working days of receiving your returned regalia.

If you have not received your bond refund within this time frame, please email your order number to info@graduationplace.co.nz and let us know.

Your order will be packed and couriered out on NZ Post courier at least one week prior to the specified ceremony date.

You will receive tracking information via text or email from NZ Post once it has been collected from our store by the courier.

Please email info@graduationplace.co.nz to ensure we have enough time to courier it to you.

Graduation & legal events: Collection dates and times can be found on your invoice and on our website. Please see upcoming ceremonies tab for upcoming Graduations.

Casual orders: you are welcome to collect anytime during our opening hours.  The 5 day hire period will start from the day you pick up. 

Yes! Anyone can pick up your order for you – just make sure to give them your order number and full name.

Please have your order/invoice number ready when you come to collect your order.

Yes! You are welcome to try on your regalia here and we are happy to help you with sizes and exchanges.

For graduation ceremonies: Your order is due back within 2 business days of your ceremony date.
(For May 2025 Ceremonies, please see upcoming ceremonies FAQ tab)

For legal admissions:

AUCKLAND – this will depend on the time of your ceremony, please check your invoice for details

OUT OF AUCKLAND – please courier it back within 2 business days of your ceremony date

Please ensure that your invoice (or order number and full name) is in your bag so that we can mark your order off as returned. Your order can be returned either in person or by courier.

IN PERSON: Your order can be dropped off to our store during our opening hours.

COURIER: If you have a prepaid return shipping label, drop your box off at a NZ Post shop or book a courier collection via the NZ Post website https://www.nzpost.co.nz/tools/bookapickup/address

You may also arrange for your own courier to deliver the regalia back to us.

Yes! Please make sure that your invoice (or order number and full name) is in the bag if someone is dropping off the regalia on your behalf. 

As we have to prepare the regalia for the next ceremonies, if you return after the due date,  we do unfortunately have to charge a late fee.

If the regalia is still not returned within a certain time, we will have to charge you full replacement value.