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Delivery / Pick up and Return​

Delivery, Pick-up dates & times, Return information

Shipping: recommended to avoid pick-up queues and parking issues. 
Your regalia will arrive 1-3 weeks prior to your ceremony.   Cut off for delivery by courier option, please see your institute and ceremony details below.

Pick up: 17 George Street, Newmarket (by Auckland Domain)

Please leave plenty of time for pick-ups due to potential queues and wait times. See your ceremony date for specific dates and times

Returns: please return within 2 business days of your ceremony normal trading hours Monday to Friday 9.00am – 4.00pm, please see below for your specific institute times. Closed public holidays.

17 George Street, Newmarket (by Auckland Domain)

University of Auckland
Tuesday 9 December

Please book courier option by midnight Sunday 30 November

OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times

  • Friday 5 December 9.00pm to 5.00pm
  • Monday 8 December 9.00am to 6.00pm
  • Tuesday 9 December 9.00am to 6.00pm

Return – within 2 business days of your ceremony

By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address

OR

In person at 17 George Street, Newmarket (next to Auckland Domain)

• Tuesday 9 December 2025 9.00am to 6.00pm
• Wednesday 10 December 2025 9.00am to 6.00pm
• Thursday 11 December 2025 9.00am to 6.00pm

 
NZ Chiropractic College
Wednesday 10 December

Please book courier option by midnight Sunday 30 November

OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times

  • Friday 5 December 2025 – 9.00am-5.00pm
  • Monday 8 December 2025 – 9.00am-6.00pm
  • Tuesday 9 December 2025 – 9.00am-6.00pm

Return – within 2 business days of your ceremony

By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address

OR

In person at 17 George Street, Newmarket (next to Auckland Domain)

  • Wednesday 10 December 2025 9.00am to 6.00pm
  • Thursday 11 December 2025 9.00am to 6.00pm
  • Friday 12 December 2025 9.00am to 6.00pm
 
NZIE
Thursday 11 December

Please book courier option by midnight Sunday 30 November

OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times

  • Friday 5 December 2025 – 9.00am-5.00pm
  • Monday 8 December 2025 – 9.00am-6.00pm
  • Tuesday 9 December 2025 – 9.00am-6.00pm
  • Wednesday 10 December 2025 – 9.00am-6.00pm

Return – within 2 business days of your ceremony

By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address

OR

In person at 17 George Street, Newmarket (next to Auckland Domain)

  • Thursday 11 December 2025 – 9.00am-6.00pm
  • Friday 12 December 2025 – 9.00am-6.00pm
  • Monday 15 December 2025 – 9.00am – 6.00pm
 
NZMA – Auckland Central & Sylvia Park
Saturday 13 December

Please book courier option by midnight Sunday 30 November

OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times

  • Thursday 11 December 2025 – 9.00am-6.00pm
  • Friday 12 December 2025 – 9.00am-6.00pm

Return – within 2 business days of your ceremony

By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address

OR

In person at 17 George Street, Newmarket (next to Auckland Domain)

  • Monday 15 December 2025 – 9.00am-6.00pm
  • Tuesday 16 December 2025 – 9.00am-6.00pm
 
AUT
Tuesday 16 December

Please book courier option by midnight Sunday 7 December

OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times

  • Wednesday 10 December 2025 – 9.00am-6.00pm
  • Thursday 11 December 2025 – 9.00am-6.00pm
  • Tuesday 16 December 2025 – 9.00am-6.00pm

Return – within 2 business days of your ceremony

By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address

OR

In person at 17 George Street, Newmarket (next to Auckland Domain)

• Tuesday 16 December 2025 9.00am to 6.00pm
• Wednesday 17 December 2025 9.00am to 6.00pm
• Thursday 18 December 2025 9.00am to 6.00pm

 
AUT
Wednesday 17 December

Please book courier option by midnight Sunday 7 December

OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times

  • Friday 12 December 2025 – 9.00am-6.00pm
  • Monday 15 December 2025 – 9.00am-6.00pm
  • Tuesday 16 December 2025 – 9.00am-6.00pm
  • Wednesday 17 December – 9.00am-6.00pm

Return – within 2 business days of your ceremony

By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address

OR

In person at 17 George Street, Newmarket (next to Auckland Domain)

  • Wednesday 17 December 2025 9.00am to 6.00pm
  • Thursday 18 December 2025 9.00am to 6.00pm
  • Friday 19 December 2025 9.00am to 6.00pm
NZ Tourism School – Queen Street
Wednesday 17 December

Please book courier option by midnight Sunday 7 December

OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times

  • Monday 15 December 2025 – 9.00am-6.00pm
  • Tuesday 16 December 2025 – 9.00am-6.00pm
  • Wednesday 17 December – 9.00am-6.00pm

Return – within 2 business days of your ceremony

By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address

OR

In person at 17 George Street, Newmarket (next to Auckland Domain)

  • Wednesday 17 December 2025 9.00am to 6.00pm
  • Thursday 18 December 2025 9.00am to 6.00pm
  • Friday 19 December 2025 9.00am to 6.00pm
 
S.A.E
Wednesday 28 January 2026

Please book courier option by midnight Monday 19 January 2026

OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times

  • Tuesday 27 January 2026- 9.00am-5.00pm
  • Wednesday 28 January 2026 – 9.00am-5.00pm

Return – within 2 business days of your ceremony

By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address

OR

In person at 17 George Street, Newmarket (next to Auckland Domain)

  • Wednesday 28 January 2026 – 9.00am to 5.00pm
  • Thursday 29 January 2026 – 9.00am to 5.00pm
  • Friday 30 January 2026 – 9.00am to 5.00pm
Yoobee WELLINGTON
Friday 13 February 2026

Please book courier option by midnight Wednesday 4 February 2026

OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times

  •  Wednesday 11 February 2026 – 9.00am-5.00pm
  •  Thursday 12 February 2026 – 9.00am-5.00pm
  •  Friday 13 February 2026 – 9.00am-5.00pm

Return – within 2 business days of your ceremony

By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address

OR

In person at 17 George Street, Newmarket (next to Auckland Domain)

  • Friday 13 February 2026 – 9.00am-5.00pm
  • Monday 16 February 2026 – 9.00am-5.00pm
  • Tuesday 17 February 2026 – 9.00am-5.00pm
AcademyEX
Thursday 26 March 2026

Please book courier option by midnight Thursday 19 March 2026

OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times

  • Tuesday 24 March 2026 – 9.00am-5.00pm
  • Wednesday 25 March 2026 – 9.00am-5.00pm
  • Thursday 26 March 2026 – 9.00am-10.00am

Return – within 2 business days of your ceremony

By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address

OR

In person at 17 George Street, Newmarket (next to Auckland Domain)

  • Thursday 26 March 2026 – 2.00pm-5.00pm
  • Friday 27 March 2026 – 9.00am-5.00pm
  • Monday 30 March 2026 – 9.00am-5.00pm
I missed my pick-up date, can I come another day?

If you missed your date or cannot come on your date, email us at info@graduationplace.co.nz to check if you can collect on other specified pick up days.

I placed a casual order, when will it be delivered or when can I pick it up?

If you chose courier delivery, it will be sent within a week of your specified date.
If you chose click & collect,  you are welcome to come within a week of your specified date.

We are open Monday to Friday 9am to 4pm (closed weekends & public holidays)
Address: 17 George Street, Newmarket

When do I have to return my order by?

For graduation ceremonies: Your order is due back within 2 business days of your ceremony date.

For legal admissions:

AUCKLAND – this will depend on the time of your ceremony, please check your invoice for details

OUT OF AUCKLAND – please courier it back within 2 business days of your ceremony date

When will my bond be refunded?

Bonds are usually processed within 10 working days of receiving your returned regalia.

If you have not received your bond refund within this time frame, please email your order number to info@graduationplace.co.nz and let us know.

I ordered and paid for delivery – when will I receive it?

Your order will be packed and couriered out on NZ Post courier at least one week prior to the specified ceremony date.

You will receive tracking information via text or email from NZ Post once it has been collected from our store by the courier.

It is less than one week prior to my ceremony – can I still order the courier?

Please email info@graduationplace.co.nz to ensure we have enough time to courier it to you.

When can I pick up my order?

Graduation & legal events: Collection dates and times can be found on your invoice and on our website. Please see upcoming ceremonies tab for upcoming Graduations.

Casual orders: you are welcome to collect anytime during our opening hours.  The 2 day hire period will start from the day you pick up. 

Can someone pick up my order for me?

Yes! Anyone can pick up your order for you – just make sure to give them your order number and full name.

Do I need to bring anything to collect my order?

Please have your order/invoice number ready when you come to collect your order.

Can I try on my order when I pick it up?

Yes! You are welcome to try on your regalia here and we are happy to help you with sizes and exchanges.

How do I return my order?

Please ensure that your invoice (or order number and full name) is in your bag so that we can mark your order off as returned. Your order can be returned either in person or by courier.

IN PERSON: Your order can be dropped off to our store during our opening hours.

COURIER: If you have a prepaid return shipping label, drop your box off at a NZ Post shop or book a courier collection via the NZ Post website https://www.nzpost.co.nz/tools/bookapickup/address

You may also arrange for your own courier to deliver the regalia back to us.

Can someone return my order for me?

Yes! Please make sure that your invoice (or order number and full name) is in the bag if someone is dropping off the regalia on your behalf. 

What happens if I am late returning my regalia?

As we have to prepare the regalia for the next ceremonies, if you return after the due date,  we do unfortunately have to charge a late fee.

If the regalia is still not returned within a certain time, we will have to charge you full replacement value.

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