Delivery / Pick up and Return
We are closed for the summer holidays.
Normal trading hours will resume on
Tuesday 27 January 2026
Meri Kirihimete and happy holidays!
Shipping: recommended to avoid pick-up queues and parking issues.
Your regalia will arrive 1-3 weeks prior to your ceremony. Cut off for delivery by courier option, please see your institute and ceremony details below.
Pick up: 17 George Street, Newmarket (by Auckland Domain)
Please leave plenty of time for pick-ups due to potential queues and wait times. See your ceremony date for specific dates and times
Returns: please return within 2 business days of your ceremony normal trading hours Monday to Friday 9.00am – 4.00pm, please see below for your specific institute times. Closed public holidays.
17 George Street, Newmarket (by Auckland Domain)
S.A.E
Wednesday 28 January 2026
Please book courier option by midnight Monday 19 January 2026
OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times
- Tuesday 27 January 2026- 9.00am-5.00pm
- Wednesday 28 January 2026 – 9.00am-5.00pm
Return – within 2 business days of your ceremony
By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address
OR
In person at 17 George Street, Newmarket (next to Auckland Domain)
- Wednesday 28 January 2026 – 9.00am to 5.00pm
- Thursday 29 January 2026 – 9.00am to 5.00pm
- Friday 30 January 2026 – 9.00am to 5.00pm
Yoobee WELLINGTON
Friday 13 February 2026
Please book courier option by midnight Wednesday 4 February 2026
OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times
- Wednesday 11 February 2026 – 9.00am-5.00pm
- Thursday 12 February 2026 – 9.00am-5.00pm
- Friday 13 February 2026 – 9.00am-5.00pm
Return – within 2 business days of your ceremony
By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address
OR
In person at 17 George Street, Newmarket (next to Auckland Domain)
- Friday 13 February 2026 – 9.00am-5.00pm
- Monday 16 February 2026 – 9.00am-5.00pm
- Tuesday 17 February 2026 – 9.00am-5.00pm
AcademyEX
Thursday 26 March 2026
Please book courier option by midnight Thursday 19 March 2026
OR
Pick Up – at 17 George Street, Newmarket (next to Auckland Domain)
See below and your order confirmation email for dates and times
- Tuesday 24 March 2026 – 9.00am-5.00pm
- Wednesday 25 March 2026 – 9.00am-5.00pm
- Thursday 26 March 2026 – 9.00am-10.00am
Return – within 2 business days of your ceremony
By courier– If you have a prepaid return ticket, drop off at your nearest NZ Post shop or use link to book a pickup with NZ Post.
https://www.nzpost.co.nz/tools/bookapickup/address
OR
In person at 17 George Street, Newmarket (next to Auckland Domain)
- Thursday 26 March 2026 – 2.00pm-5.00pm
- Friday 27 March 2026 – 9.00am-5.00pm
- Monday 30 March 2026 – 9.00am-5.00pm
If you missed your date or cannot come on your date, email us at info@graduationplace.co.nz to check if you can collect on other specified pick up days.
If you chose courier delivery, it will be sent within a week of your specified date.
If you chose click & collect, you are welcome to come within a week of your specified date.
We are open Monday to Friday 9am to 4pm (closed weekends & public holidays)
Address: 17 George Street, Newmarket
For graduation ceremonies: Your order is due back within 2 business days of your ceremony date.
For legal admissions:
AUCKLAND – this will depend on the time of your ceremony, please check your invoice for details
OUT OF AUCKLAND – please courier it back within 2 business days of your ceremony date
Bonds are usually processed within 10 working days of receiving your returned regalia.
If you have not received your bond refund within this time frame, please email your order number to info@graduationplace.co.nz and let us know.
Your order will be packed and couriered out on NZ Post courier at least one week prior to the specified ceremony date.
You will receive tracking information via text or email from NZ Post once it has been collected from our store by the courier.
Please email info@graduationplace.co.nz to ensure we have enough time to courier it to you.
Graduation & legal events: Collection dates and times can be found on your invoice and on our website. Please see upcoming ceremonies tab for upcoming Graduations.
Casual orders: you are welcome to collect anytime during our opening hours. The 2 day hire period will start from the day you pick up.
Yes! Anyone can pick up your order for you – just make sure to give them your order number and full name.
Please have your order/invoice number ready when you come to collect your order.
Yes! You are welcome to try on your regalia here and we are happy to help you with sizes and exchanges.
Please ensure that your invoice (or order number and full name) is in your bag so that we can mark your order off as returned. Your order can be returned either in person or by courier.
IN PERSON: Your order can be dropped off to our store during our opening hours.
COURIER: If you have a prepaid return shipping label, drop your box off at a NZ Post shop or book a courier collection via the NZ Post website https://www.nzpost.co.nz/tools/bookapickup/address
You may also arrange for your own courier to deliver the regalia back to us.
Yes! Please make sure that your invoice (or order number and full name) is in the bag if someone is dropping off the regalia on your behalf.
As we have to prepare the regalia for the next ceremonies, if you return after the due date, we do unfortunately have to charge a late fee.
If the regalia is still not returned within a certain time, we will have to charge you full replacement value.